Group Quality and Compliance Manager

We're seeking an experienced Group Quality & Compliance Manager to lead quality assurance and clinical governance across a small portfolio of care homes based in Derby. 

Reporting directly to the Chief Operating Officer, you will develop and oversee a robust, outcome-focused quality assurance framework that supports Home Managers and their teams to maintain regulatory compliance, improve care delivery and achieve consistently high standards.

This is an influential group-wide role for someone who combines strong regulatory knowledge with a practical, supportive approach to service improvement.

Key Responsibilities

• Develop and implement an integrated Quality Assurance and Clinical Governance System aligned with CQC requirements and national adult social care standards.
• Create and manage a comprehensive annual quality audit programme.
• Conduct scheduled and unannounced quality audits across the group’s registered care services.
• Produce clear audit reports and oversee the development and completion of service improvement action plans.
• Review CQC inspection reports, contract-monitoring outcomes and other regulatory findings.
• Support Home Managers in addressing areas of non-compliance and responding to CQC improvement plans.
• Undertake specific investigations and quality reviews when requested by the COO or Board.
• Provide guidance to Home Managers when responding to statutory requests for information.
• Develop meaningful weekly and monthly quality-performance reports for the Senior Management Team and Board.
• Liaise with CQC, local authorities and other statutory bodies on regulatory and compliance matters.
• Monitor changes in legislation and ensure relevant policies, procedures and colleagues remain up to date.
• Develop policies, systems and processes that drive continuous improvement in care delivery.
• Influence the organisation’s learning and development strategy by identifying recurring quality and compliance themes.
• Lead the annual Service User Satisfaction Survey, analysing the findings and translating feedback into measurable improvements.
• Participate in the out-of-hours on-call rota when required.

About You

You will have:

• Significant experience in quality assurance, compliance or clinical governance within adult social care.
• A strong working knowledge of CQC regulations, inspection frameworks and national care standards.
• Experience of auditing registered care services and developing effective action plans.
• The confidence to challenge constructively while supporting Home Managers to improve performance.
• Strong analytical skills and the ability to turn complex information into clear reports for senior leaders and the Board.
• Excellent communication, influencing and stakeholder-management skills.
• A proactive, organised and solutions-focused approach.
• The flexibility to travel regularly across the organisation.

This is an opportunity to shape quality and clinical governance across a growing care group. You will work closely with senior leaders and operational teams, helping to embed a culture in which quality, accountability and continuous improvement remain central to every service.

If you are passionate about improving outcomes for people receiving care and want to make a measurable difference across multiple services, we would welcome a confidential conversation.

To learn more or apply, please submit your CV or contact Stephen James Consulting for a confidential discussion.