General Manager

General Manager

Stephen James Consulting are working exclusively with a medium sized elderly care provider in the recruitment for a General Manager, based in Norfolk, East Anglia. This pivotal role of General Manager will oversee a large purpose-built residential, dementia and nursing care home.

The General Manager will be fully supported by having a Clinical Manager, Operations Manager and Service Quality Manager, as well as a full back office support. You will be responsible for:

You will utilise your strong creative and marketing skills to proactively promote the home in the local community, ensuring the high reputation of the home is communicated to potential residents and referrers.

Providing hands-on support and strong leadership to a team who care passionately about the residents in their care. You will do this by inspiring a culture of continuous improvement and robust two-way communication to ensure that residents’ care and social needs are met in a person-centred way.

You must also ensure the home meets all regulatory and statutory requirements including CQC, health and safety and COSHH, in compliance with the appropriate Acts.

To be considered for this role of General Manager you will need the following experience:

The successful candidate will ideally have at least 4 years’ + in a managerial or leadership role within a nursing, residential or dementia care setting.

The ability to engage with residents to understand their needs in order to provide an excellent service of person-centred care.

Excellent working knowledge of CQC standards.

Promote ownership of care programs by fully involving service users and their families in developing/ agreeing and evaluating care programs within the home,

Confidence to communicate and maintain excellent working relationships with all levels of colleagues/ internal as well as external professionals/ families and visitors,

A proven commercial track record of marketing and business acumen within the care sector, along with knowing ‘what GOOD care looks like’

If you are interested in applying for this role of General Manager, please click apply now below: