Operations Director Elaine Farrer shares south coast, private pay focused provider Colten Care’s recipe for ‘outstanding’ care.With four of its 20 care homes rated ‘outstanding’ and the rest rated ‘good’, Colten Care has established itself as a leading private-pay focused provider of premium quality care.
The south coast provider’s record is even more impressive given the context that all of its homes specialise in nursing care, an area where achieving the CQC’s top rating has proved to be more challenging because of the complex nature of the care being delivered.
So how does Colten Care do it?“For me it’s about collective brilliance, and a One Team approach,” Elaine told CHP.“It’s about our two strategic goals – being the provider and employer of choice in the south coast – being our ultimate focus.
If we are doing things that don’t impact on our residents then we shouldn’t be doing them. All About Me – is our philosophy of care where the resident is at the heart of all that we do.”