Your Care Rating reports its highest scores to date
Your Care Rating has reported its highest scores to date in its annual feedback survey from care home residents and their families and friends.
The 2018-19 survey generated two independent Overall Performance Ratings (OPR) marked out of 1,000 from care home residents and their relatives and friends.
The residents’ survey revealed an average OPR of 882 with family and friends achieving an overall score of 842
Residents in Warwickshire (905 OPR) were the most positive about the care they received followed by those in Birmingham and the Black Country, both with an average rating of 900.
In the family and friends survey, North Yorkshire (885) came out on top just ahead of the South Coast (865).
Care homes are rated in four areas: Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life.